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Phone number

It is important that you provide a contact telephone number for us to provide to our carrier.

Unsuccessful attempt to deliver – additional cost

Freight by TNT must be signed for. It is important therefore to provide an address where there will be someone on the premises to sign for delivery (such as a business address). Additional freight charges are payable by us in the event of an unsuccessful attempt at delivery (eg nobody is present to sign for delivery) and if that occurs, any such additional freight charge will be charged to the buyer.

Residential addresses – additional cost

TNT charge a surcharge if the address for delivery is residential  (at their discretion) and if that occurs, any such additional freight charge will be charged to the buyer.
 

Construction sites

We do not normally deliver to construction sites.

Damage in transit

GOODS ARE THOROUGHLY CHECKED AND PASS RIGOROUS TESTING BEFORE SHIPMENT. IF FOR ANY REASON THESE GOODS ARE DAMAGED OR PARTS ARE MISSING IN TRANSIT:

  • The damage or loss should be noted by the Carrier’s agent on all copies of the consignment document - or else the goods should be refused.
  • It is possible for damage to go undetected until close inspection after unpacking. If the carrier is not prepared to wait for such inspection, clearly mark the carrier’s consignment document: - "Subject to Check" before signing. In the event of loss or damage, notify the carrier and the company from where the goods were purchased, immediately and in writing.

Returns

RETURNS ARE NOT ACCEPTED FOR ANY REASON unless written permission is granted from Creative Lighting.

International Shipping

If you would like to use TNT International as your shipping method we will need to manually calculate this. Just select the relevant option at checkout and we will contact you with a cost for the shipping.